English Business Letter of Handling Complaint | Rangkuman Ku

DedSec Digital, Ltd

Tangerang 15213

dedigital.cs@gmail.com

(Letter Head)

==============================================================

(Reference) 

Your ref               : 021/07/NET/2018

Our ref                 : HC/CD

(Date)

March 22, 2018

(Inside Address)

Mr. Septriawan, Creative Staff

RNEFMAT MEDIA NET.

JL. Ceria 2, Tangerang

(Attention Line) 

For the attention              : Mr. Septriawan, Creative Staff

Dear Mr. Septriawan (Salutation)

      (Body of Letter)

    Thank you for your letter alerting us to the problem you have been having with our products. I sincerely apologize for any inconvenience these issues may have caused you.

     I have spoken with our manager and have instructed him to give you a full refund of the products plus 20% off for your next purchase. I extend my own apologies for the inconvenience this problem has caused you. I hope our cooperation contract is not terminated.

     Thank you for complaining, we will make sure this will not happen again. (Conclusion)

Regards, (Signature)

DedSec Digital, Ltd .

Function :

To handle customer complaints

Letter Explanation ;

This handling complaint letter is intended to provide solutions to problems that customer complaints and provide guarantees for complained products.

Importance :

To understand what happen and why customers are complaining.

To improve business